ABOUT ORDERING FROM US

Our work is individually handcrafted and one of a kind.  Our web site accurately shows what we have on hand. Available items are normally shipped  within two business days after payment. The lead time on commissioned orders depends on the type of item and time of year. Generally, allow four to six weeks for custom works.

PAYMENT METHODS

Prices are quoted in Canadian dollars. We do not charge taxes.
For online purchases, we accept Paypal, Square and Interac email transfer.  For in-studio purchases, we accept cash, VISA, Mastercard, AMEX, Interac Debit.
For payment by PayPal or Square, we email you an invoice which you pay, using whatever method you prefer with that provider. You do not need a Paypal or Square account.
For payment by Interac, send your payment to the email address from which we sent our quote to you.

  SHIPPING POLICY

Items are available for pickup at our studio.
Shipping costs and delivery timeframes shown on this web site are approximate for our standard shipping methods for Toronto to Vancouver, BC and Toronto to San Francisco, CA. Shipment is tracked and insured, has delivery confirmation and usually requires signature upon delivery. We'll provide the exact cost and delivery timeframes for default and alternative shipping methods to you based on your postal code or zip code.
Buyer is responsible for any international customs/duty fees.  

ORDER & PURCHASE STEPS: ON-HAND ITEMS

1. For on-hand items, click the "Order Now" button on the web page for that item. Complete and submit the order form.
2. We reply with a confirmation that the item is available and costs for shipping options to your address. The item(s) will be reserved for 48 hours to give you time to confirm your order.
3. You reply to confirm the order, to identify your choice for shipping method, and to identify your payment method. Include your name and, if shipping is required, your full mailing address. If paying via Paypal or Square, include the email address to which our invoice will be sent. On-hand item(s) will be reserved until your payment has been received and cleared.
4. We usually ship on-hand items within two business days after your payment has cleared. Paypal, Squre and Interac payments clear the same day you pay the invoice.
5. We email you the delivery tracking number when the package is shipped.

 

ORDER & PURCHASE STEPS: CUSTOM ORDERS

1. For custom work, click here. Complete and submit the form. Please provide as much detail as you can on your requirements.
2. We shall respond with an initial estimate of cost for your custom work.
3. If you wish to proceed, we shall work with you to come up with a specification and final estimate for your approval. A non-refundable deposit of 15% will be required to proceed with the final design and making of your custom piece.

 

REFUND POLICY

We expect our customers to be satisfied, hopefully, to even exceed their expectations. If you are not satisfied with your purchase, please notify us know within 7 days of receipt.

Exchanges:
Except for in-studio situations, we do not offer exchanges or replacements. Each item is one-of-a-kind -- there are no duplicates.

Lost or Damaged Shipment:
Reimbursements for lost or damaged items are subject to Canada Post/USPS or UPS procedures and policies. Items are fully insured. Original shipping fees are fully refundable.

Just Not Happy With It:
Return the item to us. Ship the item within 15 days of original delivery. Ship it in its original packaging, insured for its original value. Use "Signature required on delivery" option for items valued over CDN$125. Buyer is responsible for return shipping fees.
Upon receipt of the item, intact, we'll issue you a full refund for the original item cost, excluding original shipping cost.